Do the calculations. Your time is worth money. The average wage in the UK is £12.55 per hour.
MPs claim car mileage at 40p for up to 10,000 miles and 25p after; motorbike 24p and bicycle 20p per mile.
The next time you have to deal with bad service from government or a business, do the calculations and work out how much it has cost you.
You are the customer and government and business are working for you. A novel concept? You work hard for your leisure time. If bad service from
government departments or businesses cut into your leisure time you can calculate the real costs using these figures.
When we understand the true costs of bad service, we can do something about it!
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The UK is converting from analog to digital TV transmission. This is being done in Regional phases throughout the country with the Borders Region
the first to switch in 2008.
My aunt lives in the Borders Region and was being inundated with mail pieces and TV spots advertising the change.
Her TV set was 17 years old and wasn't compatible with set top boxes. She bought a new TV in Curry's in Berwick and had
problems with the remote control. Problems which Curry's weren't interested in dealing with after the sale.
Sorting this out took 17 1/2 hours of my time and 390 miles of travel.
The total cost works out at
£375.60.
This may be an extreme example but if the job isn't done right the first time, each of us have to bear the expense of fixing the problem. It takes our time,
our energy
The price of bad service doesn't appear on the price tag. Its an optional extra.
Know the true cost, then opt out.
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